Self-Service Kiosk
A kiosk is a touchscreen where the guest builds and confirms their own order instead of queuing to place it. The kiosk prints a numbered ticket, the guest pays at the counter, and the order enters the same POS and the same daily report as every other channel — it prints in the kitchen the moment the cashier takes the money, so nothing is cooked for somebody who changed their mind on the way. It makes most sense in venues with heavy traffic in short bursts — fast food, bakeries, cafes in shopping centres and places near offices. The kiosk is part of the Pro plan at €59 a month; the screens themselves are quoted separately for each venue.
Shorter queues
Several guests order at once instead of one at a time at the counter during the lunch rush.
The whole menu with photos
Guests see what they are ordering, with photos and descriptions — and change their mind less at the counter.
Into the same POS
The order waits at the till as an open bill; when the cashier takes the money it prints in the kitchen, alongside waiter orders.
When a kiosk makes the most sense
If your traffic is even through the day, a kiosk will not change much. If you have thirty minutes in which fifty people arrive — the lunch rush, the end of a shift, a weekend afternoon — then your bottleneck is not the kitchen but the counter. A kiosk opens exactly that bottleneck, because several guests can order in parallel.
What changes for staff
The person at the counter stops taking orders and starts taking payment and handing food out. That is an important difference: taking an order is an interruption lasting a full minute per guest, while a guest who arrives holding a number already knows what they are paying for. In venues where one person does both, a kiosk often means the same team serves more people without adding a shift.
Guests who do not want a screen
A kiosk does not replace the counter. There will always be guests who prefer to order from a person, especially when they have a question about the menu. So the kiosk runs alongside the counter POS — both channels fill the same bills and the same daily report, so you are not keeping two sets of books.
The same menu, the same prices
The kiosk uses the menu from the admin panel — the same one guests see through the QR code and waiters have in the app. When you change a price or hide a sold-out item, the kiosk updates along with everything else. There is no separate menu to maintain.
What you need for it to work
You need a touchscreen and a printer. The kitchen printer prints the order once it is paid; a small printer inside the kiosk prints the guest's numbered ticket and is optional — without one the number stays on the screen. The kiosk talks to the EasyOffer server in your venue over your local network, so it keeps working even if the internet drops. Setting it up and connecting it to the rest of the system is part of installation. If you already use EasyOffer, adding a kiosk does not require re-entering the menu.
Where a kiosk is not a good idea
We will be honest: in a table-service restaurant where the guest sits down and a waiter comes to them, a kiosk solves a problem you do not have. It is also a poor fit if your menu is very small — for eight items on a board, the queue is not a problem worth solving with hardware.
Which plan includes the kiosk
| Feature | Basic 13€ / per month | Standard 39€ / per month | Pro 59€ / per month |
|---|---|---|---|
| Digital Menu | |||
| POS System | — | ||
| Admin Panel | — | ||
| Kitchen Display (KDS) | — | ||
| Waiter App | — | ||
| QR Ordering | — | — | |
| Kiosk System | — | — |
A kiosk as part of the system, not a separate device
Many venues buy a kiosk as a standalone device and then discover its orders do not appear in the same reports as everything else. With EasyOffer the kiosk is a channel inside one system: orders enter the same POS, the same daily revenue and the same best-seller reports.
Do kiosk orders enter the POS?
Yes. Every kiosk order enters the same POS and the same daily report as waiter orders and QR menu orders.
What hardware does a kiosk need?
A touchscreen, your venue's network, and a printer in the kitchen for the orders. A small ticket printer inside the kiosk is optional — it prints the guest's number. Setup and connection to the system are part of installation.
Does a kiosk replace counter staff?
No. It runs alongside the counter — guests who want to order from a person carry on doing so, and both channels fill the same bills.
Does the kiosk use the same menu?
Yes. It uses the menu from the admin panel, so a price change or hiding an item applies on the kiosk at the same time.
What kind of venue suits a kiosk best?
Venues with heavy traffic in short bursts — fast food, bakeries, cafes in shopping centres. In table-service restaurants it makes less sense.
Can a kiosk be added later?
Yes. If you already use EasyOffer, a kiosk is added without re-entering the menu — it simply reads from the same data.
What happens if the internet goes down?
The kiosk talks to the EasyOffer server inside your venue, so a dropped internet line does not stop it — guests keep ordering and the data reaches the cloud when the line returns. If that server or your local network goes down, the kiosk says it is temporarily out of order instead of taking orders it cannot send to the kitchen.
Can I try it before buying hardware?
The first month of the system is free, so you can test how it works before investing in screens. Contact us for a specific calculation for your venue.
How does a guest pay at the kiosk?
At the counter. The kiosk prints a numbered ticket, the guest pays the cashier, and that is when the order prints in the kitchen. Paying by card at the screen is not available yet.
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